Your business is only as good as the customer service that you provide. Why? Because when your customer service sucks, customers won
Posts Tagged ‘Customer Service’
Signs that you should fire a client.
As a business owner or any professional for that matter, at some point in time you are likely to experience the need to cut ties with a client. This can occur for a myriad of reasons. When it gets to this point, the client does not seem to be worth the time, energy, money or trouble anymore.
Letting a client go is not a bad thing. In fact, it can be a necessary step if your business is to ever get to the point that you would have envisioned it. The key is to wrapping up the relationship with the client properly and professionally once this can be done. To avoid burning bridges, you will want to ensure that all unfinished work is wrapped up, possibly assist in finding a replacement and just generally doing things that will demonstrate that there are no hard feelings. However, if the relationship has not been amicable, these may not be possible at all.
Here are my top 9 signs that it is time to let a client go. I will expand on these later on and repost sometime soon.
1- Consistently pays late and probably never paid an invoice on time. Need I say more?
2- Talking to the client or checking your inbox and seeing an email from them fills you with dread. There is no joy in working for and communicating with the client. Client can be considered a
Social media marketing and the link with customer service
Poor customer service sucks and is very dangerous and costly for businesses and brands.
Prior to the advent of social media, the company that provided mediocre customer service and treated their clients with indifference could have gotten away with it and have little to minimum impact on their brand. Apart from the person affected, few people would know. Social marketing has changed this and the provider that fails to meet consumer expectations not only damages their brand, but builds a bad name and online reputation for themselves. In an age where information is quickly and easily disseminated, damage to a brand’s reputation can have far-reaching and long-lasting repercussions. Social media is changing the way businesses think about customer service. The cost of poor service, once measured in terms of single consumers, can now have an immediate and far-reaching impact on companies both far and wide. The onus on each company in this business new environment is to play it safe by delivering stellar service and staying attuned to their customers.
For the company that is new to social marketing and now coming to terms with the impact that it can have on their product or brand,