How to Provide Great Customer Service

Your business is only as good as the customer service that you provide. Why? Because when your customer service sucks, customers won’t think twice about looking for another service provider or looking for another store to buy from. So, make sure that your doing you’re doing your best to provide great customer service. This is [...]

Customer Service Options for Small Businesses

Customer service or customer support is a very important part of running a business. Any small business owner who wants his business to grow and be profitable needs to invest a portion of his resources to making sure that his customers are satisfied with the products and services they bought. Fortunately, there are ways for [...]

The Do’s and Don’ts of Selling to Prospective Clients

Last week I spent some time looking for a new VA for a client I thought was no longer a good fit for the current structure of my business. We have a good relationship so I felt it was only fair to help her find a replacement. I communicated with quite a few but one [...]

Client Satisfaction: Dealing with Difficult Clients

As a virtual assistant, I must admit that I’ve experienced some unique challenges in my business. However, for the past month I’ve had the experience of chasing down a client that just seems to have vanished into thin air! I cannot get her at her office, her cell phone and via email. To the person [...]

10 tips on building a loyal clientele

As with all relationships, showing interest in the other party as well as communication is essential. The same applies to business relationships. All you need is that one or two loyal clients and you’re set. Here are 10 tips that will assist in building lasting and successful relationships with your clients. 1.Think of clients as [...]

Signs that you should fire a client.

As a business owner or any professional for that matter, at some point in time you are likely to experience the need to cut ties with a client. This can occur for a myriad of reasons. When it gets to this point, the client does not seem to be worth the time, energy, money or [...]

Social media marketing and the link with customer service

Poor customer service sucks and is very dangerous and costly for businesses and brands. Prior to the advent of social media, the company that provided mediocre customer service and treated their clients with indifference could have gotten away with it and have little to minimum impact on their brand. Apart from the person affected, few [...]

How to set yourself apart from your competitors and keep clients in a rough economy

Tomorrow at 6:00 PM AST I’ll be talking about how small businesses can keep their clients happy and set themselves apart from their competitors even in a rough economy, where client retention is critical. Tune in and feel free to share your own tips on client retention. Check out the show by visiting www.blogtalkradio.com/ciboneyvirtual

How a Customer Service Virtual Assistant can be an asset to your business.

Earlier today I did a show on Blog Talk Radio about the benefit of hiring a a customer service virtual assistant. You can check it out here. Next week I’ll be sharing some of the points mentioned in my blog posts.

Blog Talk Radio Show time this Saturday

Oopsie! My Blog Talk Radio show  on outsourcing customer service, carded for this Saturday is not at 11:30 AM EST as mentioned in my previous post but at 10:30 AM EST. See you there!

Next Page »